Program Specialist Print Operations

Job Shift: Day (1st shift)

Job Identification: 54454

Job Category: Retail Operations & Services

Job Schedule: Full time

Hybrid

The Program Specialist - Print Operations is responsible for facilitating inter-departmental planning and content aggregation to support the operational readiness of new Print & Ship Services initiatives.

Key Responsibilities and Deliverables:

• Attend and actively participate in program planning meetings with business owners to identify process gaps, influence and document process/ execution details to build detailed procedures and communications

• Collaborate with store teams, both virtually and in-person, to document procedures and gather qualitative feedback.

• Create detailed procedure documentation to identify potential gaps in program execution and inform decisions on how to simplify/optimize

• Maintain project pipeline schedule to provide accurate visibility into field launches for purposes of workload and communication planning

• Maintain active pilot tracking documentation, including relevant store attribute characteristics.

• Develop reporting related to tracking execution and compliance for new programs and existing company initiatives

• Primary point of contact to vet services' systems and program enhancements prior to deployment

• Actively identify opportunities to simplify existing procedures and/or programs by effectively blending qualitative associate feedback and quantitative analytics

• Partner with cross-functional teams on the development and refinement of new program pilots, i.e.: selling & engagement, marketing, learning & development

• Partner with internal issue and escalation teams to identify and document trends to inform steps to refine programs currently live in stores

• Serve as point of contact for business partners to validate operational details and assist with the written content for weekly communications

• Assist in the functions of Senior Manager - Print Operations, as necessary

Essential skills and qualifications:

• Bachelor's degree and/or related work experience

• Understanding of Staples US Retail Operations

• Knowledge of MS Office tools, including Word, PowerPoint, and Excel

• Knowledge of Staples systems, including Solution Builder, FlightDeck, Medallia, AS400 (preferred)

• Strong project management skills

• Excellent communication skills both written and verbal. Ability to communicate at all levels within the organization both in the field and home office

• Detail-oriented and able to develop work plans while managing multiple priorities in a deadline-driven environment

Get great perks.

• Generous amount of paid time off and bonus opportunities

• Flexible work arrangements, including hybrid

• 401(k) plan with a company match, full benefits plan and options, and associate resource groups

• Associate store discount

• Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie's Cafeteria, and more

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law