Product Manager II, Google Store, Agentic Customer Experiences

Overview

Product Manager II, Google Store, Agentic Customer Experiences. Join to apply for the Product Manager II, Google Store, Agentic Customer Experiences role at Google.

About the Job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. Google Store focuses on building relationships with customers and providing the best experiences with our devices and services, online and at our physical retail stores in New York City, Mountain View and Boston.

Responsibilities

• Partner with Google\u2019s central support and engineering teams.
• Collaborate to understand existing agent workflows, identify issues, and co-develop strategies to improve support agent tooling and processes.
• Guide the development and integration of AI-powered tools and insights to augment agent capabilities, improve efficiency, and ensure a consistent, high-quality support experience.

Qualifications

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management or a related technical role.
• 2 years of experience taking technical products from conception to launch.

Preferred qualifications

• Master's degree in a technology or business related field.
• Experience with Agentic AI products.
• Experience developing product strategy and launching AI/ML features or products.
• Experience using data to make product decisions.
• Excellent problem solving and quantitative skills.

Salary and benefits

The US base salary range for this full-time position is $156,000-$229,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Learn more about benefits at Google.

EEO and accommodations

Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.