Product Manager - Commercial Payments and Communications - Remote

Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing Together.

The Product Manager operates as the product manager for Optum's payer payment and communication platforms. The PM will be a member of the team responsible for creating innovative products in healthcare payment and communication space.

In depth knowledge of healthcare payments and industry trends

Analyzes data from KPIs - recommends product features, functions, and actions based on data and documented customer needs

Translates required capabilities into product requirements specifications and/or operational processes

Works with cross functional teams including product management, development, design, operations, marketing, sales and the business to drive successful outcomes

Prepares product documents and supports operations team with the necessary product knowledge and technical expertise

Uses market and customer feedback to evaluate product functionality, establish deployment strategies, and recommend present/future product direction

Understands product performance metrics and articulates and prepares forecasts and risk assessments based on planned future activity

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Works as a product owner and manages product backlog for one or two development scrum teams in the area of healthcare payments and remittance distribution

Gathers and analyzes key metric data to support key decision making between product leadership and Enterprise stakeholders. Recommends actions to achieve organizational value performance objectives

Influences the product backlog and crafting user stories and sign off on feature acceptance, all the while adhering to the agile process constituted for the managing the project. This Product Manager shall work closely with other product leaders and development teams for the requirements analysis & solutions design

Maintains an iterative deployment roadmap to delivering value and thought leadership to maximize product effectiveness. Connects business objective and product delivery to the KPIs of the organization and the value created

Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans. Translates required capabilities into requirements for engineering teams

Validates requirements via pilots; Pro-actively identifies needs/priorities of audience and provides relevant information when sharing insights, including facts and explanation of decision-making criteria

Manages product/project deployment plans and impact to KPIs. Identifies potential issues with product builds and integrations, pro-actively develops mitigation plans; Assists in removing obstacles, resolves conflicts and ensures alignment with stakeholders

Defines and tracks key performance indications (KPIs) to measure the success of product, iterating based on data-driven insights

Conducts market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience with healthcare payments or revenue cycle management operations

3+ years of product management experience

3+ years of experience in development and communicating project plans and/or roadmaps of activities to achieve the Product Strategy

3+ years of experience prioritizing work efforts across matrixed teams

3+ years of experience working with multiple teams/stakeholders to gather and document detailed business and technical requirements

3+ years of direct experience conducting process analysis, requirements definition, and use-case analysis and data analytics

Experience working in an Agile Software Development environment and possess knowledge of the Product Development Lifecycle

Preferred Qualifications:

Experience performing competitive analysis and market research to stay on top of industry trends

Proven desire to challenge the status quo, and solid focus on the voice of the customer

Proven solid organization, documentation, change management and project management skills

Proven ability to work well within teams and the ability to influence peers, stakeholders and management

Proven ability to work under pressure and meet deadlines, while maintaining a positive attitude

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.