Product Enablement Specialist

Job Description

Company Overview: Specialist Management Solutions is a division of SCA Health which is part of Optum. Specialist Management Solutions (SMS) provides a benefit solution that helps large, self-insured employers and health plans manage and drive down outpatient surgical spend, empowering employees/members with knowledge and education regarding the cost benefits of high-quality ambulatory surgery centers (ASCs) and Centers of Excellence (COEs). Through an optimized member experience with a concierge navigation approach, SMS focuses to guide members on appropriate care decisions (surgical or non-surgical) and sets them on a path for the right treatment and improved health outcomes. Ultimately, SMS helps to manage and lower costs by redirecting employees to localized, high quality settings of surgical care with access to an unmatched provider network that drive savings and impact the bottom line. Through effective engagement strategies, SMS’ Provider Alliance network, and access to quality patient care, SMS works with employers and health plans to ensure a positive and exceptional member experience.

We are seeking a dynamic and driven Product Enablement Specialist to join our Enterprise Strategy team. This role is integral to the success of our new initiatives and product launches, helping to solve complex operational challenges and ensuring smooth execution across various projects. You will play a key role in supporting the commercialization of innovative product enhancements as well as operational improvements to our existing service lines.

Key Responsibilities:

• Operational Problem Solving: Quickly diagnose and resolve product-related issues, working cross-functionally to identify root causes and implement effective solutions.
• Project Management: Assist in the planning, execution, and monitoring of product enablement initiatives. Coordinate tasks, track progress, and ensure timely delivery of project milestones.
• Initiative Support: Work closely with the Associate Director of Enterprise Strategy to bring new product initiatives to life, assisting in everything from ideation to implementation.
• Process Improvement: Analyze current processes and workflows, identifying areas for improvement and implementing best practices to optimize efficiency and effectiveness.
• Stakeholder Collaboration: Serve as a liaison between product, operations, and other key business units. Communicate updates and ensure alignment across teams to drive successful outcomes.
• Documentation & Reporting: Maintain clear, accurate documentation of project plans, progress updates, and issue logs. Prepare reports and presentations to support strategic decision-making.

• 2 years of experience in product enablement, project management, or a related role.
• Exceptional problem-solving skills, with a proven track record of identifying issues and implementing solutions in a fast-paced environment.
• Strong project management experience, including planning, task coordination, and progress tracking.
• Highly self-motivated and proactive, with the ability to work independently and take initiative.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Comfort with ambiguity and a willingness to adapt to changing priorities and new challenges.
• Proficiency in project management tools (e.g., Asana, Jira, Trello) and Microsoft Office Suite (Excel, PowerPoint, Word).

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