Priority Responder - Water and Fire

Priority Responder

SERVPRO of Belmont/San Carlos, Downtown San Francisco, Livermore, San Leandro, & Other Locations is currently seeking a Priority Responder in our East Bay & Peninsula franchises. Do you love helping people through difficult situations? In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We are seeking someone who has a calming nature in adversity, understands the significance of taking action to prevent further damage, is resilient, empathetic, and knows how to turn a no into a yes. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

PRIMARY RESPONSIBILITIES:

• Monitor emergency alerts for fire and water damage to commercial structures
• Respond physically to locations in need of service
• Identify the decision maker and contact to contract service
• Work with Management to dispatch emergency crews for water extraction, board ups, corrosive cleaning, deodorization, etc.
• Be respectful and empathetic to the needs of the facility, communicate needs to crews
• Assist with vendor allocation when needed
• Work with Marketing team to convert a job into a client relationship
• Keep records of response and contacts regardless of contracting
• Continue education and promote SERVPRO's many service lines

POSITION REQUIREMENTS:

• 2+ years of related experience
• Experience in the restoration industry process is a plus.
• Excellent communication skills
• Consistently courteous, confident, and professional
• Self-motivated and goal-oriented with the ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment.
• Ability to learn new/proprietary software - iPad
• Be available to respond at a moment's notice
• Minimum education High School Diploma or GED equivalent.
• Ability to successfully complete a background check subject to applicable law.

HOURS: This will be discussed at the time of interview.

PAY RATE: Based on experience - Base Salary with a Strong Commission structure.

BENEFITS: Company Vehicle with Gas Card & FasTrak Laptop and iPad Company Phone Medical and 401k matching after probationary period Vacation Additional benefits available - term life, vision, dental, etc.

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V/employer.

Flexible work from home options available.

Compensation: $70,000.00 - $90,000.00 per year.