Priority Responder

Priority Responder

SERVPRO is seeking a highly motivated and dependable Priority Responder to be the first point of contact during emergency property damage situations. As a Priority Responder, you'll play a critical role in quickly assessing damage, communicating with customers, and initiating the mitigation process. You'll represent the SERVPRO brand with professionalism, empathy, and urgencyensuring clients receive immediate support during their time of need.

Key Responsibilities:

• Respond immediately to emergency calls including water, fire, mold, and biohazard losses (day, night, weekends, and holidays as needed).
• Perform on-site assessments, documenting damage and collecting critical information for the production and mitigation teams.
• Communicate effectively with customers, property owners, insurance adjusters, and SERVPRO staff to establish expectations and next steps.
• Capture and relay detailed job site documentation including photos, customer information, and preliminary scope of work.
• Assist in stabilization efforts such as water extraction, board-ups, or containment, when needed.
• Maintain a clean and professional appearance while demonstrating SERVPRO's core values of compassion, integrity, and responsiveness.

Compensation: $48,000.00 - $55,000.00 per year.

Picture Yourself Here Fulfilling Your Potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.