Principal Coordinator, Interview Strategy & Logistics

Principal Coordinator, Interview Strategy & Logistics

Capital One’s interview Strategy & Logistics (ISL) team is a critical service provider for Talent Acquisition (TA) and their goal of attracting top talent to change banking for good. ISL focuses on delivering a great candidate experience, providing trusted interview reads for hiring managers, and engaging our interviewers. We are searching for a dynamic and experienced associate to serve as an Interview Strategy & Logistics Principal Coordinator within ISL.

As an ISL Principal Coordinator, you have the opportunity to support an operation that delivers logistical requirements for candidate interviews, including facilitation and scheduling across the enterprise. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the ISL team. You'll leverage data and creative thinking to drive process improvements, while providing best-in-class customer experiences to our recruiting partners, business partners, and candidates. Effective communication and influencing skills, in addition to meticulous attention to detail, will ensure success in this role.

Responsibilities:

• Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems

• Support Ad Hoc and Preset scheduling and management for the operation

• Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives

• Manage confidential files and other privileged information in a professional manner

• Prepare various reports and files for the administrative and reporting needs of the business

• Build and maintain relationships with internal clients at all levels

• Leverage appropriate communication channels that influence and achieve intended outcomes

• Exhibit a high level of personal ownership, confidentiality and flexibility

• Ability to quickly and effectively adapt to change

• Proven problem solving, analytical and decision-making skills

• Ability to embrace new systems and process enhancements

• Advanced Google suite skills

• Willingness to work flexible hours due to varying needs within the recruiting organization

• Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly

• Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency

• Proactively identify policies and procedures that require modification or review and align to current strategies

• Ensure compliance to policies and procedures through monitoring and coaching

• High degree of professionalism and integrity when interacting with all customer contacts

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• Experience in Google suite

• At least 1 year experience in Customer Service

• At least 1 year experience in scheduling or at least 1 year of Human Resources experience

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Preferred Qualifications:

• Associates degree

• 1+ year of Process management or Project management experience

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Principal HR Coordinator

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).