Pharmacy Coordinator, Specialty Health

The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients. 

Specific Responsibilities

• Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email

• Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits

• Creating patient files in pharmacy software

• Managing site calendars, appointment changes, dispensing, and shipping schedules

• Accurately dispensing medications to ensure arrival at the appropriate destination on time

• Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist

• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements

• Inventory management and reconciliation

• Effective communication with both external and internal contacts

• Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers

• Accurate data entry into various systems

• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review

• Understanding, and resolving third-party billing issues for high-dollar value products

• Thoroughly and accurately completing paperwork regarding the processing of materials

• Other duties as assigned.

Key Requirements

Knowledge

• Knowledge of third-party insurance plans, and pharmacy software

• Proficiency in Windows environment and MS Office

• Secondary School Diploma

Skills

• Exceptional organizational and multitasking abilities

• Technical skills for successful medication dispensing

• Effective communication skills 

• Ability to work under pressure and meet tight deadlines

• Customer service, Teamwork

• Understanding unique medications and patient needs

• Problem solving

• Interpersonal skills

• Patient advocacy, decision making

• Collaboration

Abilities

• Quick learner in fast-paced environment

• Problem-solving and team player

• Self-starting and independent work style

Experience

• 1-3 years of retail pharmacy experience

What you gain in the role

• Knowledge:  Diverse billing knowledge within specialty pharmacy setting

• Skills and Abilities: Multitasking, organizational skills, specialty pharmacy specific software

• Experiences:  working with various cross functional teams