Patient Services Manager 2

Patient Services Manager 2

Sodexo is honored to partner with Unity Point Health as together we pursue their mission to empower patients to achieve their best health. It is an exciting time to join Sodexo's leadership team, and if you are energized by improving the lives of the people we serve, then it is a fantastic time to be part of this dynamic partnership.

The Patient Services Manager 2 provides leadership for both their management and hourly teams to drive best practice through the preparation and delivery of meals to their patients and guests. This position works closely with hospital leadership, the community, and the other hospital departments to create strategic plans for the food service departments that align with Mission, Vision and Values of Unity Point Health. This individual is responsible for the execution of the patient room service program and managing a call center for both North memorial campuses. The position will use Sodexo tools and processes and integrate them with patient experience program at Unity Point to create a great patient experience. As a team Sodexo leaders will work with the staff of Unity Point to drive staff and patient engagement, while working with leadership both inside the department and within the hospital.

The best qualified candidate is a food service professional who enjoys working alongside other healthcare leaders and the community to provide best practice in food and nutrition services that will deliver excellent patient care to those we serve. This manager will have a collaborative mindset, commitment to operational excellence standards, a willingness to coach and develop staff, openness to change and attentiveness with a responsive communication style that will encourage success in this position. Technical skills will include high levels of proficiency with human resource activity, the development of staff, building relations with nursing leaders and have the ability to analyze data to leverage results for improvement using Sodexo tools and Microsoft Office products. This individual needs to have a passion to help grow our teams through effective communication and both team and individual development.

What You'll Do

Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.

Oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery.

Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.

Perform tray assessments to ensure food quality and presentation and tray accuracy.

Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

Perform management functions that include direct supervision of hourly associates including employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.

Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.

Knowledge of nutrition and specialized diets.

Experience with oversight of diet offices; and/or

Strong management skills, preferably in healthcare.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.