Patient Services Lead, Onboarding & Integration Team

Patient Services Manager

We are so glad you are interested in joining Sutter Health!

Organization: SPMF-Sutter Pacific Medical Foundation - South

Position Overview:

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Travel & Coverage:

The primary work locations will be in San Francisco. However, travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations. Schedule:

MondayFriday, 8 AM5 PM, with weekends as needed (subject to change)

Job Description:

Education:

• HS Diploma or equivalent education/experience

Typical Experience:

• 4 years of recent relevant experience.
• Preferred: 5 years of Patient Services experience
• Preferred: Experience with Epic

Skills and Knowledge:

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve complex issues that arise with little or no precedent.
• Ensure the privacy of each patient's protected health information (PHI).
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.45 to $41.81 / hour