Patient Service Coordinator (Infusion)

Patient Service Coordinator

Are you passionate about patient care and looking to make a real impact? UPMC Hillman Cancer Center in Hanover (310 Stock Street, Hanover, PA, 17331) is seeking a dedicated full-time Patient Service Coordinator to join our Infusion team.

Schedule: Monday through Friday, daylight hours 8:00 am - 4:30 pm

No evenings, weekends, or holidays are required!

***May require travel to our York and Lititz locations if needed to help support staffing/office needs

Free Parking & Room for Growth!

This position plays a vital role in supporting physicians by performing both front and back-office responsibilities to ensure a seamless and satisfying patient experience. Daily duties include rooming patients, taking vital signs, preparing charts, managing supply inventory, patient check in and out, and maintaining clean and organized exam rooms.

Why Choose UPMC?

We prioritize patient well-being and employee satisfaction.

Discover the array of benefits awaiting you as a UPMC team member including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents.

Progress through our dedicated Medical Assistant career ladder, designed to cater to various levels of education and experience.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Order supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

High School graduate or equivalent required.

Minimum of three years of direct patient care and/or phlebotomy experience.

Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

Medical Assistant or Phlebotomy licensure preferred

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

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UPMC is an Equal Opportunity Employer/Disability/Veteran