Patient Outreach Specialist

Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Education Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:

• Offer dedicated consultation services to all screening mammography patients regarding EBCD
• Provide clear, understandable information to patients about the importance of regular screening and early breast cancer detection
• Address any misconceptions or concerns patients may have regarding breast health of EBCD by offering data and statistics related to EBCD
• Maintain accurate records of patient education efforts, including information provided, patient feedback, and any concerns raised during the educational process
• Contribute to quality improvement initiatives and patient satisfaction assessments by providing feedback from patients on their educational experience
• Stay abreast of the latest statistics and marketing tools related to EBCD
• Attend relevant meetings to improve skills and knowledge related to EBCD and patient education
• Proactively contact future scheduled patients to review EBCD advantages in attempt to have patients add on the EBCD service
• Provide educational information and assist in campaign roll-outs to selected patients.
• Works closely with the Vice President of Women's Health Services to drive growth in EBCD conversion rates in the assigned Imaging Center

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

• Prior experience in patient education and healthcare communication is strongly preferred
• At least 2 years of experience in training and presenting information to individuals or groups, strongly preferred
• Experience in breast health education or radiology is highly desirable
• Excellent interpersonal and communication skills, with the ability to explain medical information in a clear and compassionate manner
• Ability to work with diverse populations, addressing varied health literacy levels and cultural backgrounds
• Strong organizational and time management skills, with the ability to manage patient needs simultaneously
• Empathy, patience, and active listening skills to provide emotional support to patients
• Strong working knowledge of MS Word, Excel, PowerPoint

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.