Patient Financial Services Representative Longmont Family Medicine Clinic

Patient Financial Services Rep

As a Patient Financial Services Rep with Banner's Family Medicine Clinic you will be responsible for running insurance eligibility and benefits to determine amounts due, collecting payments, checking patients in and out, scheduling appointments, and other administrative duties as needed.

Here at Banner, our employees embody our goals and our culture. You will be a part of our goal to make sure each patient and employee is treated with kindness, respect, and professionalism. We strive every day to make Health Care Easier so that Life can Be Better!

Locations: Banner Health Clinic - Primary Care (205 S Main St. Longmont, Co 80501)

Schedule: Monday-Friday 8:00am-5:00pm

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures, and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core functions include performing registration/check-in processes, including data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails, and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services, and HIMS. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff, and third party payors.

Minimum qualifications include a high school diploma or GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred qualifications include work experience with the company's systems and processes. Previous cash collections experience is preferred. Additional related education and/or experience preferred.