Patient Financial Assistance Counselor

Patient Financial Assistance Counselor

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Financial Assistance Counselor is responsible to implement, oversee, track and monitor Hackensack Meridian Health (HMH) policies for cash collection and financial clearance throughout the Medical Center. This is done through audit and counseling of patients in accordance with HMH revenue cycle policies and procedures.

A day in the life of a Patient Financial Assistance Counselor at Hackensack Meridian Health includes:

• Responsible for identifying patients who mandate financial counseling and to execute financial agreements in accordance with HMH policies. Responsible for tracking and auditing agreements for compliance.
• Provides patient education regarding their insurance benefits, eligibility, and expected out of pocket expenses.
• Explains the payment plan options to patients. Reviews terms and conditions of the payment plans and is responsible for enrolling the patient into the appropriate payment plan.
• Provides outreach to patients with balances in the dunning cycle, in regard to facilitating payment and explaining payment options.
• Maintains regular communication with a patient's clinical team regarding the treatment plan; includes modifications to the plan, and anticipated pharmacy items and doses.
• Audits accuracy of demographic and insurance information to ensure maximum reimbursement in accordance with HMH collection policy.
• In charge of implementing, reviewing, determining and subsequently calculating patient eligibility for upfront discount and/or compassionate discount in compliance and as per HMH policies.
• Prescreens patients to determine possible eligibility for Medicaid and Charity Care programs; schedules patients for appointments with the Financial Assistance team.
• Provides supplemental customer service as needed. Also, assist patients who are enrolled in Research Studies and require additional explanation of coverage.
• Acts as a liaison with the Cardinal Health drug replacement program for patients in need.
• Provides Financial Estimates for our International patients in accordance with policy; ensures accuracy of the related calculations, clear and timely communication, and constant account monitoring for those who travel to our facility for services.
• Complies with all procedural workflows and departmental policies and procedures as identified.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree or a minimum of 10 years of Revenue Cycle Operations experience.
• Minimum 2 years healthcare experience in a business office setting.
• Proven analytical and interpersonal skills.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Previous experience with Customer Service and/or hospital revenue cycle.
• Experience with counseling patients regarding financial obligations and payment plans.
• Familiar with eligibility requirements for NJ Medicaid and Charity Care.
• Bilingual in Spanish.
• Prior experience with Epic.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation: Minimum rate of $63,336.00 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.