Patient Experience Manager 3

Patient Experience Manager 3

Sodexo is seeking a Patient Experience Manager 3 for Tallahassee Memorial Healthcare located in Tallahassee, Florida. Tallahassee Memorial Healthcare is a 789-bed hospital and has been recognized by U.S. News and World Report as one of the best regional hospitals in Florida. This position will focus on patient visitation, service recovery, tracking patient satisfaction metrics.

The Patient Experience Manager will direct all patient services feeding operations and will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. This position will also supervise the patient Hostess team. We are seeking a charismatic, data analytic driven and organized manager to support a team of 30 frontline staff and ensure client and patient needs are satisfied.

The preferred candidate should have experience training staff and possess excellent customer service skills and interpersonal skills with patients and clients.

What You'll Do

Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.

Oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery.

Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.

Perform tray assessments to ensure food quality and presentation and tray accuracy.

Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.

Perform management functions that include direct supervision of hourly associates including employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• Knowledge of nutrition and specialized diets;
• Experience with oversight of diet offices; and/or
• Strong management skills, preferably in health care

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor's degree or equivalent experience

Minimum Functional Experience: 3 years