Patient Access Workleader

The Power of Every One

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team.

Job Title

Patient Access Workleader

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Hospital and Surgery Registration-Main Campus Hospital

Job Code

U99944

Shift

Day/Evening/Night/Weekend

Schedule

4:30am-1:00pm

Job Summary

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead.

A caregiver in this position works day/evening/night/weekend, 4:30am 1:00pm.

Job Details

A caregiver who excels in this role will:

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.

• Provide general oversight and direction for caregivers to ensure daily operational support.

• Rotate to different locations/hospitals based on staffing needs.

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.

• Assist with and resolve patient inquiries or complaints.

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.

• Rotate in the on-call coverage and covers call-offs within the department.

• Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.

• Train caregivers and conduct performance evaluations.

• Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.

Minimum Qualifications

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with demonstrated competence in personnel management. An associate's degree may substitute one year of experience and a bachelor's degree may substitute two years of experience.

• Basic PC software application knowledge and the ability to use multiple data systems.

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link to see how we're dedicated to providing what matters most to you:

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.