Patient Access Representative | Ortho & Sports Medicine | 40hrs/week

Sanford Health Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Sanford Orthopedics & Sports Medicine

Sanford Orthopedics & Sports Medicine is a clinic that offers complete orthopedics and athletic care to all ages and lifestyles. As a Patient Access Representative at Sanford Orthopedics & Sports Medicine, you will have the opportunity to use your talents to directly impact the patient journey as well as grow your career in Sanford. We are seeking individuals that enjoy a fast-paced environment with opportunities to grow in your career at Sanford.

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Registration

Greet patients & verifies demographics

Creating, scanning & routing documents or electronic forms

Inform patients what the document is & capture signatures on necessary paperwork

Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

Collects co-payments, pre-payments, and payments on account balances

May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule

Obtain and coordinate referrals & conduct pre-authorization

Arrange interpreter services

Check patients in/out

Operate multi-line phone

May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

Preparation & coordination of charts

Organize supporting provider documents

Initiation & collaboration of patient financial assistance

Track patient visits & health information management on patient accounts

Compile, distribute, administer, and score assessments

Coordination of Telemed appointments

Reminder calls for appointments

Hospital admission

Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.