Patient Access Liaison (Rare Disease) - Austin TX

Patient Access Liaison (Rare Disease) - Austin TX

In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more. Secure written or electronic patient HIPAA for patients in the assigned geography Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient's family and team of healthcare providers to empower the patient to become their own advocate Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for AMGEN rare disease therapies, common prior authorization requirements, and coding and billings requirements Provide access and reimbursement education based on the enrolled patient's TEPEZZA benefits to physician offices and sites of care Educate the physician office and/or SOC on TEPEZZA coverage based on the patient's benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews Partner with Safety and PV and report AE's and product complaints through medical information. Work closely with the AMGEN cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements