Passenger Services Supervisor

Overview

ABM is looking for a Passenger Services Supervisor , for a large airline client at Sacramento Airport. As a Passenger Service Supervisor, you will be responsible for all aspects of the passenger experience, including baggage, check-in, and ticketing. The Passenger Service Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner. Must be flexible to work weekends.

Pay: $20.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members (

Flight benefits for eligible positions .

Essential Job Functions: (Other duties may be assigned.)

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  Achieve operational performance and functional service activities.

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  Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

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  Monitor and maintain appropriate staffing levels.

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  Ensure that future schedules are complete (days off, vacations, etc.)

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  Ensure all call offs are covered.

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  Accommodate increased / decreased client staffing requests.

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  Manage employee lunches and breaks.

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  Manage the No-Fault Attendance Policy

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  Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.

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  Manage daily schedules.

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  Maintain daily shift report for managers.

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  Perform basic administrative and payroll functions (if applicable).

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  Maintain communication with Duty Managers to maintain optimum staffing levels.

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  Effectively coach, counsel and discipline employees.

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  Conduct service audits.

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  Responsible for the movement of personnel between checkpoints

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  Work with Safety Quality Manager to ensure the safety and security of the operation.

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  Set positive, professional example for workforce.

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  Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

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  Miscellaneous duties as assigned

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Supervisory Responsibilities:

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