Partner Services Professional

Partner Services Professional (Hybrid)

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Mon, Tues, Fri, & Sat 10a-9p EST

The Partner Service Professional plays a vital role in supporting Elara Carings mission by managing the referral process and ensuring seamless communication across teams. This position is responsible for converting referrals into active services, entering and maintaining accurate data, answering inquiries, and sharing information about the agency. The Partner Service Professional also coordinates referrals, supports daily operations, and fosters effective communication between Clinical Supervisors and the agency to help secure and manage patient care needs.

Why Join the Elara Caring Mission?

• Collaborate with a supportive and dedicated team
• Be rewarded with meaningful work that makes a difference
• Receive a competitive compensation package
• Benefit from comprehensive onboarding and mentorship
• Explore opportunities for career growth and advancement
• Enjoy medical, dental, and vision benefits, a 401(k) match, and paid time off (for full-time staff)
• Hybrid Work Environment (only required to go into the office once a month)

A Day in the Life as a Partner Service Professional

No two days are exactly the same, but here's what you can expect:

• Stay engaged in a fast-paced, high-energy environment where you'll handle about 6065 calls each day. Your strong communication skills and multitasking ability will keep things moving smoothly.
• Balance inquiries and referrals across multiple service lines, keeping your day dynamic and rewarding.
• Help patients and families by setting up services quickly and seamlessly when new referrals come in.
• Answer questions about Elara Caring's services and connect people with helpful community resources.
• Work closely with our Clinical Supervisors and team members to keep communication flowing and patient care on track.
• Maintain accurate, confidential records while ensuring all referrals are properly documented and tracked.
• Provide excellent customer service to both patients and partner organizations.
• Support Elara Caring's mission by ensuring every interaction reflects compassion, respect, and quality care.
• Jump in to assist with special projects or other responsibilities that keep our team running strong.

What You'll Need

• Associate's degree preferred
• Minimum of 1 year of experience in a healthcare setting (required)
• Strong knowledge of medical terminology
• Excellent communication and interpersonal skills
• Ability to complete daily tasks accurately and efficiently
• Comfort working with patients who may be ill, disabled, or at end-of-life
• Capacity to thrive in a fast-paced, high-stress environment
• Physical ability to sit, stand, bend, lift, and move intermittently
• Receiving call Center experience is highly preferred

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.