Optical Associate

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan,flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for dispensing spectacles and other optical products, to both adults and children, working with prescriptions written by optometrists and ophthalmologists. This position advises and assists patients with various types of lenses and spectacle frames, including style, weight, and color.

The pay range advertised for this position does not include additional compensation paid out through our spiff program.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
• Strives for flawless execution and hold ourselves accountable.   
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate. 
• Ensure a safe and positive environment for our members and each other. 
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.  
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

• Work with commitment and pride to deliver GOLD- Grand opening look daily.
  • All items stocked and planograms executed.
  • Maintain visible accurate signage.
  • Clean and organized, inside and out.

Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

• Verifies order data entry, compares Rx to original Rx provided from the doctor assuring all information entered in the system is accurate. Completes proper order filing procedures, including filing the order under the correct ABC system in the store.
• Delivers sales by providing excellent Member service in person and over the phone. Must be able to explain in detail all procedures included under the exam fee; being open and honest in communication and maintaining a friendly pleasant demeanor with customers at all times.
• Takes measurements, assures correct frame selection for Rx power, reads prescriptions on the lensometer, timely notification of product readiness and advancement of the order in the system: including received, notified, and dispense of each job and proper handling of all money related transactions.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spends downtime engaging with members in front of Optical.
• Adheres to all privacy and confidential/proprietary company policies and procedures (i. e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.
• Assists Optical Manager with the opening and closing procedures at the beginning and end of shift. Ensures that accurate funds are collected, and payments are made at the point of service.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, and/or optical experience is preferred.
• Strong interpersonal skills, organizational skills and an attention to detail required.
• Open shift availability required for full time positions.
• At least 18 years of age.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
• Requires the use of Optical hand tools to adjust and repair Members’ eyeglasses, which includes the insertion and removal of nose pads and small screws.