Operations Supervisor

Operations Supervisor

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Operations Supervisor at Truist Arena in Highland Heights, KY. The Operations Supervisor is responsible for assisting with daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through conversion crew, and leads:

Major Responsibilities:

• Manage/train/supervise the Conversion crews in implementation of all aspects of the conversion process.
• Recruit and interview potential conversion candidates through the hiring process
• Ability to lead conversion crew to complete a task in a timely manner.
• Responsible for completion of assigned work orders through management of part-time conversion crew.
• Assures facility readiness and smooth operation of events
• Assist with general related maintenance of the building in between basketball games and events.
• Follow the preventive maintenance program, energy management program and standard operations procedures for all machinery and equipment.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Responsible for setting an example for the conversion crew.
• Maintain confidentiality at all times.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Implement facility rules, regulation policies and procedures.
• Anticipate problems and appropriate solutions. Make Sr. Lead and/or Director of Operations aware immediately when policies and procedures are not being followed
• Provide clear, concise, and timely communication of directives to crew.
• All other duties and responsibilities as assigned.

Supervisory Responsibilities:

Manages subordinate crew in conversion. Responsibilities include training employees, planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Ability to prioritize and handle multiple projects simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Excellent organization skills.
• Ability to effectively supervise staff.
• Professional presentation, appearance and work ethic.
• Ability to work with limited supervision and as a team member.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours as needed
• Ability to use paint roller and brushes.

Education and/or Experience

• High School diploma or G.E.D. required
• Minimum of one (1) year experience performing building conversions in an entertainment facility with a demanding schedule
• One (1) year supervisory experience.

Computer Skills:

To perform this job successfully, an individual should have some computer knowledge.

Certificates, Licenses, Registrations:

No certifications are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-14 hours daily as well as the ability to kneel, climb to walkways or balance, and frequently lift in the excess of 50 pounds. This position is also exposed to adverse conditions including inclement weather, noise, fumes etc.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.