JobsUSAOperations Supervisor
Company : American Eagle Outfitters
Location : Atlanta, GA, 30301
Posted Date : 15 September 2025
Job Type : Full Time, Part Time
Category : Management
Occupation : Supervisor
Job Details
Fulfillment Center Supervisor
The Fulfillment Center Supervisor assists in the overall management of the operation and provides strategic direction and leadership for all warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing, and inventory management.
Shift: Friday, Saturday and Sunday from 6:00 AM to 6:30 PM
Essential Duties and Responsibilities include the following:
- Directly supervise hourly warehouse associates in a fulfillment center.
- Manage specific warehouse activities including, but not limited to, order planning, releasing orders to the fulfillment floor, following up on completion of assigned tasks, and ensuring the packing stations complete orders on a timely basis.
- Oversee incoming and outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments.
- Assist Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met.
- Partner with senior management to implement and maintain proper layout of warehouse and product placement.
- Ensure the physical condition of warehouse and equipment are properly maintained and documented.
- Ensure customer service key performance indicators are met or exceeded by monitoring order fill rates, conducting unannounced inspections, ensuring inventory accuracy, etc.
- Personally coach, train, and mentor direct reports in order to ensure personal growth and career development.
- Maintain a working knowledge of all operating systems pertaining to the work area and update standard operating procedures (SOPs) as needed.
- Perform cycle counts, quarterly and/or annual physical inventories, and provide inventory reports as needed.
- Identify, document, and implement opportunities for continuous process improvement.
- Demonstrate flexibility to support other shifts and departments as required.
- Support safety incident investigations and corrective actions.
- Maintain the security of all merchandise and capital equipment in assigned departments.
- Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree preferred
- At least 3 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment
- Previous experience in Third Party Logistics (3PL) preferred
Skills and Abilities:
- Ability to adjust strategy on the fly while functioning in a fast-paced environment in order to obtain operational goals.
- Must be technologically savvy; experience with an Order Management System, Warehouse Management System, or Labor Management System is preferred.
- Must be able to operate using Google productivity apps.
- Ability to build a cohesive team that exemplifies core values. Demonstrated leadership skills to influence, implement, and manage change within the department.
- Strong written and verbal communications skills.
- Ability to plan, organize, and manage multiple projects and set priorities.
- Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills.
Supervisory Responsibilities:
Directly supervises employees in the Warehouse and Operations Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands:
- Ability to work between an office setting and warehouse environment
- Ability to lift and/or move objects up to and including 50 lbs.
- Ability to stand or walk continuously for up to 12 hours per day.
- Willing and able to frequently push, pull, squat, bend, reach and climb and descend stairs safely.
- Ability to work in warehouse climate with temperature range of 55-80 degrees
The above job description is not intended to be an all-inclusive list of duties and standards of the position and additional tasks may be assigned to employees.
Pay/Benefits Information:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.
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