Operations Specialist, Market Operations

Network Operations Specialist, Market Operations
About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.
About the role The role of a Network Operations Specialist involves providing scheduling/ trouble-shooting support for Carvana's Market Operations department. This includes publishing the next day's schedule and activities, ensuring execution of on-time delivery events, serving as a point of contact for network and scheduling issues within a market. In essence, this role focuses on maintaining the efficiency and effectiveness of our field advocates through continuous monitoring, problem-solving, and collaboration.
What you'll be doing

• Generate and publish daily activity schedules for field teams across the Market Operations Network.
• Serve as the first point of contact in the event that network or scheduling issues arise within a market.
• Use multiple internal systems to gather data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to minimize delivery delays.
• In instances where there are delivery delays, conduct a root cause analysis and continuous monitoring of resources within a market to ensure continuous improvement.
• Leverage strong analytical and Google Sheet skills to organize data.
• Perform administrative duties including accurately documenting real-time adjustments while effectively communicating with Market Operations Field Leadership.

What you should know/have

• High School Diploma or GED, or equivalent experience.
• 2+ years experience in a Customer Experience role.
• 1+ years of practical experience in Market Operations, Retail, Maintenance, or Logistics.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to commute to, and work out of, the Atlanta Union City location or Tempe HQ office.
• Must be able and willing to work the hourly demands of the department which may be subject to evenings, weekends and holidays.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to nine hours per day.
• Ability to communicate clearly and concisely, both written and oral.

What we'll offer in return

• Full-Time Hourly Position with competitive pay.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.