Operations Coordinator

Operations Coordinator

Location: Atlanta, GA, United States

Big goals. Big achievements. Big impact. ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You'll be around other winners chasing big goals, guaranteed to bring out the best work of your career!

This role is mostly remote with some travel. We need candidates in the Atlanta, Memphis, or Las Vegas areas.

Operations Coordinator: Think of this role as part Executive Assistant, part Chief of Staff, and 100% essential. As our Operations Coordinator, you'll work directly across our corporate team, diving into projects big and small. One minute you might be coordinating logistics for an all-hands meeting or prepping slides for a leadership presentation, and the next you're supporting behind the scenes details for our annual franchisee conference. No two days will be the same, and that's exactly how you like it.

This is a high-visibility role with huge growth potential for someone who is highly organized, adaptable, and eager to learn how we operate as a franchisor to support our franchisees from every angle.

What you will do:

• Support cross-functional projects that benefit franchisees, internal teams, and the brand
• Develop and maintain shared calendars for both internal team members and the franchise network
• Coordinate logistics for staff meetings, franchisee meetings, webinars, and the annual conference, including scheduling, agendas, materials, set-ups, follow-ups, travel, and accommodations
• Host virtual meetings, ensuring invitations are accurate, RSVPs are tracked, and technical needs are supported
• Create polished presentations, reports, and communications for internal and external use
• Run reports from various platforms and organize data in Excel to support decision-making
• Provide administrative support to the leadership team and step in to support other internal teams with project-based work when needed
• Manage the onboarding and offboarding process for franchisees as they join or exit the brand
• Serve as a liaison between internal stakeholders and franchisees for a variety of initiatives
• Support franchise relationship programs and act as the first point of contact for corporate-received franchisee customer questions or complaints
• Maintain organization by managing task lists, deadlines, tools, and process documentation
• Quickly learn and adapt to new software platforms and systems
• Adapt to business needs by taking on a variety of operational, logistical, licensing, technology, procedural, presentation and training, planning, reporting, and other initiatives to drive brand and franchise success
• Consistently convey professionalism, warmth, and respect in all interactions with staff and franchisees, using effective verbal and written communication to build strong relationships, instill confidence in brand leadership, and foster trust in our abilities, while guiding and empowering team members to do the same
• Perform additional duties as needed to support the success of the business

What you will bring:

• Proactive, self-starter mindset with eagerness to contribute from day one
• Strong organizational and time-management skills with attention to detail
• Excellent written and verbal communication skills
• Confidence in building presentations and working with tools such as PowerPoint, Google Suite, Excel, and project management platforms
• Comfort with learning and adapting to new technology quickly
• Collaborative approach, with the ability to support, coordinate, and adapt as needed
• Strong passion for customer service and relationship management
• Experience in administrative, project coordination, or operations support roles (experience in a startup, franchise, or small-team environment is a plus)

Compensation: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000 to $60,000 per year.

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Aftermath Services, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are buildersthey love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose to Be There When You Need Us. This extends to our team members, where we are dedicated to our team's growth, well-being, and success- every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia. Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com.

California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/