Omni/Ops Team Lead - Full Time

Omni/Ops Team Lead

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is non-exempt (it is an hourly position.)

Pick orders by locating merchandise within the store in a timely manner

Pack items in accordance with published standards and deadlines

Ship customer orders in a timely manner by prioritizing orders based on requested delivery option

Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area

Ability to work at a fast pace, collaborate, and perform duties as requested by management

Passionate about providing Relentless Customer Care

Minimum Education & Experience:

4 year college degree or equivalent experience

High School Diploma or GED equivalent

Reads and speaks fluent English

Ability to read and adhere to all policy and procedure manuals

Strong retail background with time spent in sales, operations or management within stores

Ability to work quickly and accurately in a deadline-driven environment

Capable of multi-tasking and organizing large volumes of work

Self-directed and able to work with minimal supervision

Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

Knowledge / Skills Requirements:

Excellent communication skills, both verbal and written

Ability to mitigate problems quickly and possess strong problem solving skills

Attention to detail with ability to manage program metrics and deliver on goals

Passionate about providing Relentless Customer Care

Capable of multi-tasking and organizing large volumes of work

Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

Ability to work a flexible schedule including nights and weekends

Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:

Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed

Ability to push/pull receiving equipment weighing up to 500 lbs.

Capable of operating a computer and other electronic equipment

Ability to stand for long periods of time

Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)

Capable of twisting, bending, and stooping

Ability to work at a safe and steady pace by using all safety equipment as directed

Ability to work a flexible schedule including nights and weekends