Office Supervisor

Clinical Scheduling Manager

Manages clinical scheduling and administrative aspects of the department. Provides high-level administrative support.

Minimum Qualifications:

Education, Certification, Experience, and/or Licensure:

1. Bachelor's degree OR

High school diploma AND four (4) years of administrative experience.

Experience:

1. One (1) year of experience in office management, administrative support, and project coordination, or related experience.

Core Duties and Responsibilities: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Assigns work and prioritizes tasks of all support/office staff to ensure the best customer service.
• Supervises office staff by maintaining Kronos, monitoring educational needs, and reviewing performance as needed.
• Provides direction to scheduling staff.
• Acts as primary point of contact for all departments.
• Directs work of office staff to ensure accurate, complete, and appropriate delivery of messages.
• Provides training to administrative staff.
• Manages daily, monthly, and yearly schedule.
• Directs and coordinates all meetings and special events for the department.
• Prepares slides, agendas, and meeting minutes with high level of confidentiality.
• Ensures budget is within guidelines and provides all reconciliations in a timely manner.
• Serves as liaison for clinical staff, residents, fellows, and faculty for inpatient consult service.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolutions.
• Efficiently coordinates resolution of problems with other departments as monitored by manager or director.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Capable of prolonged periods of sitting, standing, and walking.

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment.

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Exempt/Non-Exempt: United States of America (Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 8075 UHA Medicine Admin

Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer: West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.