Office Services Supervisor GS 9 / 10, San Francisco Field Office and Oakland Resident Agency (R[...

Overview

Position: Office Services Supervisor, GS 9 / 10

Division: San Francisco Field Office and Oakland Resident Agency (RA)

Location(s):

• San Francisco, CA
• Oakland, CA

Working Hours: Monday - Friday

8:15 - 5:00

Hours may vary depending on the needs of the office.

Salary: GS 9 - $76,000 – $99,000; GS 10 - $84,000 – $109,000

Full Performance level: GS 10

Number of Positions Available: 2

Duration: Full Time / Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

Mission Statement

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Main Responsibilities

• Plans work to be accomplished, sets priorities, and prepares schedules of work to be performed. Monitors status and progress, adjusts priorities and assignments to meet workload and deadlines.
• Assigns and distributes work to subordinates based on difficulty, priority, requirements, and workload. Explains requirements, priorities, and deadlines; furnishes special instructions for non-routine tasks.
• Discusses work performance with employees, provides guidance; routinely meets with subordinates across all shifts.
• Maintains working knowledge of all shift assignments and duties to facilitate coverage and cross-training.
• Resolves routine personnel and administrative problems by recommending a course of action or referring serious issues to a supervisor.
• Approves annual/sick leave and vacation schedules, ensuring adequate office coverage at all times.

Qualifications and Evaluations

Please ensure your specialized experience or requirements are identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications and will be compared to your responses to the online assessment questionnaire. High self-assessment in vacancy questions not supported by information in your resume or supporting documents may eliminate you from Most Competitive status.

Your application will be categorized as Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be referred to the hiring official for employment consideration. Veterans’ preference will be applied.

Competencies

• Collaboration
• Communication
• Flexibility / Adaptability
• Leadership
• Organizing and Planning
• Problem Solving / Judgment

Specialized Experience (SE)

GS 9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 8 grade level. SE is defined as follows:

• Provided leadership to facilitate operations and accomplish goals and objectives.
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
• Resolved conflicts and disagreements constructively to prevent counterproductive confrontations.

GS 10: Applicants must possess at least one (1) year of specialized experience equivalent to the GS 9 grade level. SE is defined as follows:

• Provided supervision/leadership to maintain efficient work flow, improve operations, and/or streamline processes and procedures.
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
• Counseled employees on behavior, resolved grievances; tracked progress according to rules, regulations, and procedures.
• Identified and analyzed problems related to personnel or work functions and generated possible resolutions.

Education

GS 9 & 10: Education may not be substituted for specialized experience.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on the agency vacancy site. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

• Your resume, specifically noting relevant work experience and start/end dates
• A complete assessment questionnaire
• Other supporting documents (if applicable):
• College transcripts, if qualifying based on education or if there is a positive education requirement
• Notification of Personnel Action, SF-50; not applicable to current FBI employees
• Memorandum for Record (MFR); see Additional Information
• Most recent Performance Appraisal; not applicable to current FBI employees
• Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

Documents uploaded more than one year ago may need to be uploaded again. The HR Specialists may not have access to view existing documents. Please upload another copy if applicable to ensure the staffing unit can review your complete application.

What to Expect Next

Once your complete application is received, we will evaluate your qualifications and determine your ranking. Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

• Federal agencies may request information regarding vaccination status for safety protocols. Some positions may require proof of certain vaccinations.
• The FBI is in the Executive Branch of the federal government and is part of the Department of Justice (DOJ). All FBI positions are in the excepted service.
• Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. Suitability for Federal employment is determined by a background investigation.
• Failure to provide necessary information may disqualify you from consideration. Your application will be evaluated solely on information submitted.
• Management may select any grade for which this position has been announced.
• Promotion potential and future opportunities are subject to administrative approval and organizational need.
• A one-year probationary period is required for initial assignment to a supervisory position. If hired, a two-year probationary period applies. Probationary periods may affect eligibility for other job opportunities during the probation.
• Memorandum for Record: Work outside assigned duties must be documented in detail by the supervisor to receive full credit; specify percent of time, start month/year, frequency, and specific duties performed.

Nepotism

Nepotism is prohibited. During the hiring process, all selected candidates and FBI hiring managers will certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation

The FBI provides reasonable accommodations to qualified applicants with disabilities.