Office Coordinator - In Motion Eagle Harbor

Front Office Coordinator

Works directly with the Clinical Coordinator, Site Coordinator and Rehab Manager to oversee all front office procedures and operations are performed accurately, timely and in a professional manner. Must provide the highest level of customer service and professionalism to patients and co-workers. Proficient in current software and maintains daily, weekly, monthly tasks and reports. Works closely with all members of the team to achieve financial and program objectives. Helps to establish a work environment that allows for the recruitment and retention of clinical and administrative staff; implement strategies to exceed world class status with employee engagement.

Essential Job Functions

• Manage and work internal/external referrals in a timely manner, via referral WQ, fax and phone. Ensure that all front office support staff are also trained, working and maintaining referrals daily.
• Pre-register and register all accounts on the DAR, assign HAR's, verify insurance benefits and eligibility, document benefits in the Benefit Collection tab within Epic and create an Estimate for the patient as needed. Reviews benefit information with the patient prior to scheduling follow up visits.
• Answer the phone in a courteous manner, collect copays and document collections, deposits, maintain medical records and keeping patient files up to date and accurate by scanning all required documents into the documents tab upon registration and the media manager upon discharge.
• Obtain authorizations and track visits along with any additional documentation in accordance with requirements of insurance companies and contracted clients.
• Working collaboratively with the Rehab Patient Access Supervisory team to resolve registration errors and unbilled accounts through patient WQ's, emails and other communication methods adopted by BSMH.
• Creating, editing, updating and building the therapist and patient schedules to maximize efficiency and minimize downtime
• Assists in the preparation of monthly reports on a regular basis and as requested.
• Maintains confidentiality working with all patient accounts, insurance and financial information at all times to comply with HIPPA guidelines and protect patient data privacy.
• Maintain Joint Commission standards at all times.
• Listen effectively to patient complaints and collect detailed information to assist Supervisor/Manager/Director with resolutions and identifying trends.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation, including working other OP Rehab clinics.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Minimum Qualifications

Minimum Years and Type of Experience: 2-3 year of medical office experience preferred but not required. Must be knowledgeable of insurance terminology, verification and authorization requirements, administrative practices, procedures and guidelines.

Other Knowledge, Skills and Abilities Required:

Ideal candidates will have experience with data entry, knowledge of medical terminology preferred but not required.

Other Knowledge, Skills and Abilities Preferred:

Must possess organizational, verbal communication and strong interpersonal skills. Demonstrates a high level of integrity, trust and displays exceptional customer service. Ability to multitask in a fast-paced environment.

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support