Observability Event Management Engineer - VP

Observability Event Management Engineer - VP

An engineering position in Inventory Data & Enterprise Application Services (IDEAS) Observability group that will play a key role in Architecting / Planning and developing Observability solutions. Focus is on the Event Management space processing events form upstream Observability tooling and processing them through AI/ML functions, Ticketing, notifications, and other automations.

Responsibilities:

• Drive engineering and certification of event management and infrastructure monitoring platform products.
• Development of custom tooling extension and integrations of monitoring services with external systems, such as CMDB's, ticketing and notification systems and larger data lake technologies and deliver with automated SRE tooling functions.
• Work closely with engineering, and operations, and applications teams across Citi to understand and collect monitoring and data analytics requirements.
• Support Service Now SaaS migration by developing and testing custom integrations between Event Management tooling and Service Now SaaS, internal ansible playbook automation functions and internal notification systems (Heed).

Qualifications:

• Minimum 10 years' Engineering of 3rd party software and services in the event management space.
• Proficient in Agile work methods and JIRA based workflow management.
• Required working knowledge of event management systems like (BigPanda, Moogsoft, Netcool etc)
• Working knowledge of Event Management Rules developments, Triggers & Automation development.
• Strong skillset required in Linux (RHEL) and Windows; packaging; OS concepts and services; shell scripting; regular expressions; end-to-end testing; performance/scalability testing; implementing open-source solutions; product customizations; Java; JSON.
• Experience with software delivery and documentation tools like Bit bucket, Artifactory, Jenkins, JIRA Confluence.
• Knowledge of Data Science, Machine learning and Artificial intelligence will be a plus.

Education:

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.