NCIS ServiceNow Administrator | Active Top Secret clearance

ServiceNow Administrator

Transform technology into opportunity as a ServiceNow Administrator at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

As a ServiceNow Administrator, the work you'll do at GDIT will be impactful to the mission of the IT Technology Operations division within the NCIS ITD organization in Quantico, VA.

• Must have experience install/upgrade of ServiceNow on-premises environments (not Cloud Based only)

• Proficient in Linux and possess good knowledge and understanding of Oracle Database, on-premises environment

• Familiar with the ServiceNow directory structure in Linux

• Experience with Apache web server and tomcat config

• Experience generating Certificate Signing Request and requesting/installing government issued certificates on ServiceNow environments and Java

• Administer and maintain the ServiceNow platform in a self-hosted environment, ensuring its stability, performance, and availability. This includes recurring upgrades of the application in addition to updates and hotfixes of installed store apps.

• Experience logging in to ServiceNow portal and understand various documentations and articles on relevant topics

• Experience with ServiceNow Hiwave and submitting tickets as needed and request support with vendor

• Support the configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs

• Collaborate with team members to define, analyze, understand and document business and technical requirements.

• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.

• Create technical architecture, design and user guide documentation.

• Author, review, and lead the creation of white papers and contract artifacts.

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

• Looking for an individual that would have an interest in learning Power BI in order to assist other Administrators; training provided

Bring your engineering expertise along with a drive for innovation to GDIT. Our ServiceNow Administrator must have:

• Security Clearance Level: Active Top Secret clearance. Must be able to obtain a TS/SCI once hired.

• 7+ years of relevant IT experience

• 5+ years of ServiceNow implementation/upgrade and administrative experience

• 5+ years of experience deploying and configuring ServiceNow modules like ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment

• High Level Linux experience, to include deployment of ServiceNow on Linux Operating System and knowledge of Oracle Database

• Can identify, understand, document, and create functionality aligning with customer value streams.

• Can produce level of estimates and basic deployment plans for ServiceNow functionality.

• PowerBI experience.

• Strong organization and time management skills while working in a rapid software development environment and end users

• Excellent collaboration skills and can effectively works in a team environment.

• Excellent presentation and interpersonal skills.

• Required Certifications: Security+ CE, ServiceNow Certified System Administrator

• Education: BS Degree or equivalent Computer Science or IT related degree

• Location: Hybrid 3 days onsite at Quantico, VA / 2 days remote after 30 days of hire.

• US Citizenship required

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full-flex work week to own your priorities at work and at home

• Community: Award-winning culture of innovation and a military-friendly workplace

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid

Work Location: USA VA Quantico

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans