NA PO1 CSR

PepsiCo Na Po1 Pilot Customer Support

This role contributes to PepsiCo's success by providing support to North America Power of One (NA PO1) Pilot customers by guiding/troubleshooting the NA PO1 Pilot ecommerce experience and handling customer inquiries, including service and delivery concerns. Establishing and maintaining Gold Standard business relationships and delivering

Responsibilities

1. Manage inbound customer contacts with white glove customer experience as the guiding principle
2. Follow-up with assigned customers as scheduled via phone and/or email to provide closed loop service and an exceptional customer experience
3. Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
4. Ability to successfully coordinate and resolve manual customer inquiries to include but not limited to Delivery Issues from start to completion
5. Ability to be flexible and adapt to a rapidly changing environment as dictated by the pilot and manual nature of this work
6. Multitasking capabilities that include but not limited to email, online applications, and inbound/outbound calls
7. Ability to work successfully within a team environment with strong documentation skills and attention to detail
8. General knowledge of Pepsi and Frito brands and products
9. Ability to speak calmly to frustrated customers on a variety of topics: product availability, off schedule delivery requests, and minimum order adherence
10. Proven ability to work independently with minimal or no supervision
11. Understand pricing and payment at a customer level and help to resolve related issues
12. Maintain business relationship and tight wiring with Field Internal and external contacts

Compensation and Benefits:

• The expected compensation range for this position is between $45,000 - $71,800.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

Preferred Job Qualifications:

• Strong customer service & sales skills
• Quick rapport builder
• Solid PepsiCo business knowledge
• Excellent follow-up skills
• Result-oriented mindset
• Strong communication skills
• Flexible and adaptable to frequent change

Requirements:

• 2 years of previous sales, logistics or customer service experience
• High School diploma or GED
• Strong communication, problem solving and process improvement skills
• Strong computer skills (IE, Chrome, overall website comprehension)
• Strong MS Office skills (Excel, Word, Outlook)
• Ability to work effectively with minimal direction
• Bi-lingual Spanish is a preferred capability