MSP Engineer - Level III

Required Education & Experience

• Experience : 10 years in IT (required)
• Education : Bachelor's degree in a related field or equivalent experience with certifications
• Certifications (Required) :
  • AZ-104 Microsoft Azure Administrator or
  • Microsoft Certified Systems Engineer (MCSE) 2016 or newer
• Technical Skills :
  • Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
  • Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
  • Windows Server & Desktop OS
  • Wireless access devices, switches, VLANs
  • Mobile Device Management (MDM) tools
  • Network troubleshooting and support
  • Hypervisors with ISCSI/vSAN administration and support
  • Microsoft Azure cloud migration projects and strategies
• Other Requirements :
  • Personal vehicle for onsite transportation
  • Personal cell phone for communication and multi-factor authentication

Desired Education & Experience

• Certifications (Preferred) :
  • MS-102 Microsoft 365 Administrator Expert
  • VMware Certified Professional - Data Center Virtualization
  • Cisco CCNA
  • Fortinet Certified Professional - Network Security
  • JNCIA-Junos or JNCIA-MistAI (Wired/Wireless)
• 10 years' experience with Managed Service Providers (MSP) preferred
• Professional services experience a plus
• Experience with automation and orchestration tools

Duties & Responsibilities

• Provide Tier 1-3 technical support via phone, email, and chat
• Drive AI/ML integration and workflow automation for scalability
• Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
• Collaborate with internal teams and escalate to vendors as needed
• Offer both remote and onsite support for client systems and virtual environments
• Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
• Troubleshoot complex network environments including:
  • Firewalls and VPNs
  • Servers and Active Directory
  • Microsoft Teams and SharePoint
  • Domain namespace blocklisting
  • Printer/email delivery failures
  • Backup and recovery challenges
  • Virtualization errors (VMware, Hyper-V)
  • Security and compliance issues
• Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
• Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
• Lead or assist with infrastructure upgrades, migrations, and system enhancements
• Develop and maintain SOPs and mentor Level 1/2 technicians
• Document client environments, system configurations, and network changes
• Recommend new technologies and improvements to enhance performance
• Participate in a rotating on-call schedule for after-hours support
• Safeguard organizational data by enforcing security protocols
• Follow and uphold all support desk policies and procedures

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.