Mitigation Production Coordinator

Mitigation Production Coordinator

SERVPRO Denver SE is an industry-leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes.

SERVPRO Denver SE is aggressively growing and expanding, creating upward mobility & new career opportunities. We believe in promoting from within supporting the growth and success of our team members. We are now hiring for a Mitigation Production Coordinator for our Denver SE location.

Compensation: $23-25/Hr. DOE.

SERVPRO Denver SE offers:

• Weekly pay schedule
• PTO, Sick Leave and Paid Holidays
• Medical, Vision, Dental & life insurance
• Professional development
• Work for one of the best and largest SERVPRO franchises!

Summary:

The Mitigation Production Coordinator will perform all Mitigation Production Coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports. This position will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities:

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Coordinate production schedule and monitor logistics
• Follow up with customers and insurance representatives according to collection job flow guidelines
• Update collection spreadsheet with all relevant information during collection process
• Maintain internal communication regarding collection process
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position Requirements:

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process preferred
• High school diploma/GED (preferred)
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated.