Medical Safety and Complaints Manager

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

We are a mission-driven company redefining what's possible in cardiac care. As we continue to scale, we're seeking a clinically astute and strategic Manager, Medical Safety and Complaints -an experienced Nurse Practitioner (NP) in cardiology or electrophysiology-to lead a high-performing team responsible for post-market surveillance, complaint evaluation, and patient safety initiatives.

Reporting into medical leadership, you'll play a critical role in ensuring that every product experience is assessed through a clinical lens, with the goal of improving outcomes, enhancing patient trust, and meeting global regulatory expectations.

What You'll Do

• Lead & Develop Clinical Talent : Manage a growing team of RNs and other clinical professionals responsible for complaint review, clinical investigations, and reportability assessments.

• Provide Clinical Oversight : Review and sign off on complex or high-risk cases, ensuring consistent application of clinical judgment and regulatory standards.

• Drive Operational Excellence : Optimize workflows, complaint handling processes, and documentation standards to support efficient and compliant safety operations.

• Partner Cross-Functionally : Serve as a key liaison to Quality, Regulatory Affairs, Product, and R&D teams-ensuring clinical clarity and safety strategy alignment across functions.

• Enhance Safety Signal Detection : Lead clinical trending and signal detection efforts by interpreting complaint and surveillance data through a cardiology-focused lens.

• Advance Clinical Strategy : Contribute to strategic safety initiatives, including risk/benefit assessments, labeling updates, and design feedback loops.

• Champion Education & Consistency : Provide training, mentorship, and clinical frameworks for decision-making to ensure high-quality outputs and professional growth within the team.

• Support Regulatory Interactions : Collaborate with Regulatory Affairs to support inspections, audits, and safety-related inquiries from authorities such as the FDA and global health agencies.

About You

• Clinical Credentials : Licensed NP with cardiology or electrophysiology specialization. Master's or Doctorate in Nursing preferred.

• Experience : 7+ years of clinical experience, including direct care in cardiac populations. At least 3-5 years in medical device safety, complaints handling, or clinical quality leadership roles.

• Leadership Ability : Prior experience mentoring or managing clinical teams in a regulated healthcare or MedTech setting.

• Regulatory Fluency : Strong knowledge of 21 CFR 803/820, ISO 13485, MEDDEV 2.12/1, and global post-market surveillance requirements.

• Strategic Thinking : Proven ability to connect day-to-day complaint management with long-term safety strategy and product improvement.

• Communication Skills : Strong written and verbal communicator, capable of interfacing with clinical and technical audiences alike.

• Collaborative Spirit : You value partnerships across disciplines and bring a thoughtful, team-first approach to problem solving.

• Mission-Driven : You are committed to improving patient safety and care quality, and thrive in a fast-paced, high-impact environment.

You'll Love This Role If You:

• Are a clinical leader who wants to shape safety practices across a category-defining product portfolio.

• Want to elevate clinical decision-making within a growing and empowered team.

• See medical safety as a strategic asset-not just a regulatory requirement.

• Thrive at the intersection of clinical care, technology, and innovation.

Join us in setting a new standard for post-market medical vigilance in digital health and cardiac monitoring.

Apply now to lead with purpose and make a difference where it truly matters.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY .

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