Medical Assistant Lead Spine and Pain Management Center

Medical Assistant

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Essential Functions

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.
• Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
• Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice.
• Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

• Required High School Diploma or equivalent Or GED
• Successful completion of a competency-based Medical Assistant training program Required
• 3 years of relevant experience Experience working in a physician practice or healthcare setting Required
• Experience working as a medical assistant Required
• Experience using EPIC Required
• Experience as an EPIC SuperUser Preferred
• Experience in Kaizen Culture/Standard Work Preferred

• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire required Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire required Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire required Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Primary Location

SITE - Corewell Health Care Center - Wealthy - 1900 Wealthy - Grand Rapids

Department Name

Neuroscience Shared Services - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7 a.m. to 5:30 p.m.

Days Worked

Variable Monday to Friday

Weekend Frequency

N/A