Manager, Ticket Operations (University of Miami)

Manager, Ticket Operations

Founded in 2008, Legends' operating divisions worldwide include Global Partnerships, Global Sales, Hospitality, Global Merchandise, Global Technology Solutions, Attractions, and Growth Enterprises offering clients and partners a 360-degree data and analytics-fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.

The Role

The Manager, Ticket Operations manages & oversees all facets of ticket operations for the Men's Basketball program and all external events at Watsco Center, while also assisting with Miami Hurricanes Football & Baseball. Oversight includes season and event setup, printing and distribution of tickets, event management, and travel as necessary. The Manager, Ticket Operations will report to the Director, Ticket Operations.

Essential Functions

• Primary ticketing oversight for all aspects of Men's Basketball and external Watsco Center events.
• Box office manager for all ticketed events held at the Watsco Center, excluding Women's Basketball.
• Oversee all facets of Football Parking for Miami Hurricanes Football events.
• Box office manager for select Miami Hurricanes Baseball events.
• Provide prompt and accurate ticket data to staff utilizing ticket reporting systems.
• Main point of contact for sales, service, and all other ticket-related departments for inquiries and assistance when pertaining to Watsco Center events
• Ensures all pricing and payments are up to date for each patron.
• Verifies all eCommerce sales and ensures applications are operating effectively and efficiently.
• Reports and adjusts payments necessary for the distribution of funds.
• Coordinates the printing and distribution of all single-game ticket orders.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policies and procedures.
• Main point of contact for sales, service, and all other ticket-related departments for inquiries and assistance.
• Ticketing representative for all University of Miami Athletics Staff for Watsco Center events, excluding Women's Basketball.
• Assist with training, scheduling, and managing all student employees within ticket operations.
• Report and adjust pricing and payments for each necessary patron including distribution of funds, proper price types, and non-compliant payments.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree
• Minimum two years of relevant experience
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to effectively plan, delegate, and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Compensation

Competitive salary commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.