Manager, Support Operations (Data Platforms, Service Now, AWS, IT Systems Infrastructure)

Manager, Support Operations

An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of data platforms, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.

This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 3 years Technical Operations experience
• At least 3 years of experience in People Management
• At least 3 years of experience in IT systems and infrastructure
• At least 3 years experience with data platforms and operating systems
• At least 3 years of experience in technical operations or end user technical support

Preferred Qualifications

• Bachelor's or Master's Degree in Business, Information Systems, Computer Science
• 5+ years of experience in People Management
• 5+ years of experience in Project Management (planning, executing, tracking)
• 5+ years of experience with IT systems and infrastructure
• ITIL Certification
• 4+ years of experience with AWS, QuickSight, ServiceNow, SQL, Snowflake, or Databricks
• 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.