Manager, Security Operations

Cybersecurity Operations Manager

The Cybersecurity Operations Manager will oversee the maintaining, improving, and optimization of the security operations (SECOPS) team at Family Dollar. The Cyber Security Operations manager responsibility is to identify, recommend, and implement various processes and technology improvements that maintain and improve the overall Family Dollar security posture and incident response. The Cyber Security Operations Manager will work closely with teams across all departments where security applies.

Principal Duties and Responsibilities:

• Assist with the monitoring of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and anti-virus software.
• Analyze and resolve complex security breaches and vulnerability issues in a timely and accurate fashion.
• Maintain awareness of the latest threats including malware, new attack vectors, attack methodology, threat patterns, trends, and general threat intelligence.
• Assist in developing new and continuously improving cybersecurity technology standards, polices and processes.
• Research, evaluate, recommend, and deploy cybersecurity-related hardware and software, including developing business cases for security investments.
• Manage vendor relationships with MDR (Managed Detection & Response) Services.
• Participate in technical audits to ensure compliance with security policies and other industry standards.
• Lead & direct red team/blue team cyber-attack simulation exercises.
• Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff.
• Mentor team members on following best practices, applying analytical methodologies, and emerging threats to Family Dollar systems.
• Other duties/responsibilities as assigned as the role evolves/matures.

Minimum Requirements/Qualifications:

• At least 5 years of information technology and operations experience is required; preferably as part of a security operations center or in a dedicated security role.
• 3+ years professional experience in managed services.
• Requires a broad working knowledge of information systems, networking, identity and access methodologies, and security procedures.
• Experience with any of the following: Endpoint Security, Mobile Device Management (MDM), Email Security, Security Incident and Event Management (SIEM), Web Application Firewall (WAF), Intrusion Detection/Prevention (IDS/IPS), Vulnerability Management, Data Backup and Restoration, Data Loss Prevention (DLP).
• Strong understanding of Microsoft desktops and applications, including Windows 10 and Office in a hybrid cloud environment.
• Able to support the transition of all technical components and processes critical for the success of a Security Operations program to and/or from a managed service model.
• Desired but not required intermediate to advanced level certifications that demonstrate an advanced knowledge of security concepts (e.g., CISSP, CASP, CEH) are a plus.
• One or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP, CISM, CISA, or other security-specific vendors/product certifications.
• Strong analytical and critical thinking skills to assess and respond to security threats.
• Effective communication skills to convey security concepts to diverse audiences.
• A proactive approach to risk management and continuous improvement.
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing security landscapes.