Manager, Program Management, Selling Partner Risk and Identity Verification

Amazon Selling Partner Identity And Risk

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, we are tasked with identifying and preventing abuse for our customers and brand owners worldwide. We are responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The Selling Partner Identity and Risk team addresses risk from Selling Partner accounts across three areas. The team enforces Amazon's selling and listing policies regardless of whether they are acting alone, or in collusion with other entities. The team also creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide. Finally, the team partners with all SPS teams to audit and ensure accuracy in our enforcement actions.

About the Role

We're looking for leaders who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers.

• Identifying, driving and tracking initiatives that improve the customer experience.
• Conducting analysis to isolate issues, developing solutions based on changing business priorities.
• Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
• Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
• Build processes to improve the team's overall efficiency.

Please reach out to the HM to schedule an informational.

Key job responsibilities:

• Experience implementing repeatable processes and driving automation or standardization
• A Bachelor's degree or higher
• Experience owning program strategy and end to end delivery
• Experience defining and executing against program requirements