Manager, Omnichannel Pharmacy Experience

Manager, Omnichannel Pharmacy Experience

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Are you passionate about making a difference in the lives of others, being recognized for your talent and expertise in making solid business decisions, while shaping the future of healthcare? Consider joining as a Manager on the Omnichannel Pharmacy Experience team!

The Manager, Omnichannel Pharmacy Experience, will be responsible for executing our omnichannel pharmacy strategy as it relates to digital order journey, customer tools and education, and clinical support.

You will be an instrumental member of a high-performing team focused on developing and scaling high-impact products and services aimed at improving the CVS Health customer experience. You will play an integral role in enhancing the customer experience by enabling seamless navigation of pharmacy across different channels.

This position requires strong collaboration skills as it is necessary to work cross functionally and influence our internal partners, store teams & field leadership. Some of the key partners you may work with include Digital, IT, Pharmacy Operations, Patient Safety, Legal, & Field Leadership.

In this exciting role, you will:

• Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset
• Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting
• Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health
• Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward
• Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation
• Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership concisely in a variety of formats

Required Qualifications

• 2+ years of experience within product management, strategy, operations, consulting, retail pharmacy, or a similar field within a highly regulated industry
• Ability to travel up to 10% of time for meetings, events, etc.
• Strong organizational and work planning skills and ability to manage multiple priorities independently
• Strong problem-solving and critical thinking skills
• Ability to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
• Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
• Independent, curious, and eager to tackle a wide variety of problems and able to quickly develop deep knowledge and understanding of new domains
• A positive, team-oriented mindset with a willingness to work on multiple work streams and support tasks that may not be in your immediate portfolio

Preferred Qualifications

• Comfortable speaking and presenting in group environments and with senior leaders
• Experience in influencing without authority
• Advanced degree preferred (e.g., PharmD, MBA)

Education

• Bachelor's Degree or Equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 10/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.