JobsUSAManager, End User Computing
Company : Aveanna Healthcare LLC
Location : Atlanta, GA, 30383
Posted Date : 15 September 2025
Job Details
Manager, End User Computing
nApplyRefer a FriendBack
nJob Details
nRequisition #:
n nLocation:
nAtlanta, GA 30339
nCategory:
nIT
nSalary:
n$80,000.00 - $95,000.00 per year
nPosition Details
nJoin a Company That Puts People First!
nAt Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:
nAward-Winning Culture
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- Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report. n
Employee Connection & Support
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Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
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Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
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Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.
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Inclusive Learning Environment
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- We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success. n
Commitment to Community
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- Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve. n
Requirements
nPosition Overview
nThe Manager of End User Computing is a result-driven leader responsible for monitoring and supervising a team of technicians to achieve the organization’s objectives. Responsibilities include managing personnel, providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
nThis position will manage a team of End User Computing Technicians that resolve and report various computer problems related to network infrastructure including end user support, security upgrades, and maintenance. This is a 2nd tier IT support team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes.
nIt demands strong technical skills and customer service at the highest of levels.
nA top-notch manager should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
nEssential Job Functions
nLead a team that delivers tier 2 technical assistance and support related to computer systems, hardware, and software.
nManage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation.
nManage the ticket queues for End User Computing and Service Desk.
nManage the day-to-day activities of the teams.
nMotivate the team to achieve organizational goals.
nDevelop and implement a timeline to achieve targets.
nDelegate tasks to team members.
nConduct training of team members to maximize their potential.
nEmpower team members with skills to improve their confidence, product knowledge, and communication.
nContribute to the success of the iService program.
nCreate a pleasant working environment that inspires the team.
nDevelop and maintain documented support procedures and prepare end-user documentation.
nRespond to service tickets/calls, troubleshoot, and run diagnostic programs, isolate problems, and determine and implement the most appropriate solution.
nMaintain, support, repair, upgrade and deploy hardware.
nUtilize Active Directory for
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