Manager Corporate Loss Prevention

Investigations Support Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Investigations Support Manager is responsible for actively driving the Investigations Support function and initiatives within a designated area(s) of responsibility. This role provides cross-functional support for investigative processes throughout the organization, requiring the management of multiple tasks and projects to achieve goals. The Investigations Support team serves as the central hub for all inbound support requests from the Asset Protection Investigations team, AP Field, Supply Chain AP, Legal, and Law Enforcement. Due to the nature of investigative work, this position may require irregular work hours.

Key Responsibilities:

• Conduct analysis of current Loss Prevention Merchandising, Operational and related processes to identify shrink and profit loss liability
• Identify solutions, make recommendations and implement controls to mitigate shrink and profit loss
• Ensure the integration of Loss Prevention (shrink and profit loss liability) are included as a vital component of all cross functional businesses within the organization
• Effective communication (verbal and written), both cross-functionally and within Loss Prevention regarding process enhancements or changes
• Selects, develops, and motivates assigned staff

Direct Manager/Direct Reports:

• Typically reports to Sr Manager of Asset Protection
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel 5% to 20% of the time.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule
• 1 year of Home Depot experience
• 1 year of management or supervisory experience
• External: 18 years or older
• Pass the Background Check
• Ability to work a flexible schedule
• 2 years of Loss Prevention store management or supervisory experience

Preferred Qualifications:

• Conduct analysis of investigative support processes to identify gaps, risks, and opportunities for improvement.
• Oversee the intake, triage, and fulfillment of inbound support requests, including case handoffs, video and data requests, and law enforcement inquiries.
• Identify solutions, make recommendations, and implement controls to ensure accurate, timely, and compliant support of investigations.
• Ensure the integration of investigative support is included as a vital component of all cross-functional business activities within the organization.
• Effectively communicate (verbal and written), both cross-functionally and within Asset Protection, regarding process enhancements or changes.
• Select, develop, and motivate assigned staff, fostering a culture of accountability, teamwork, and professional growth.
• Partner closely with leadership across AP Investigations, AP Field, Supply Chain AP, Legal, and Law Enforcement to ensure alignment and responsiveness.
• Monitor workload distribution, service levels, and team performance to ensure timely and effective support.
• Collaborate with cross-functional leaders to identify and implement process improvements, leverage technology, and enhance support capabilities.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate theft/fraud and asset protection issues
• Effective interpersonal skills and communication (verbal & written) both cross-functional and within Loss Prevention; ability to build effective business partnerships
• Demonstrate self-initiative in identifying and resolving issues of theft/fraud and asset protection to improve profit
• Execution of day to day assignments and commitments
• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes. Has the ability to operate and drive programs related to the business through proper communication to business partners and direct reports