Manager, Business Intelligence

Manager, Business Intelligence

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose: The Manager, Business Intelligence will conduct critical strategic analysis for the Stores teams at Ross and dd's Discounts, leading to insight and actions that improve business performance. This position will report to the Director of Business Intelligence and will frequently interact VP+ stakeholders and Stores Leadership. The candidate will utilize their training in analytics to accurately and efficiently process large amounts of data, revealing store performance trends and identifying root causes. They summarize results into clear written communications for Stores Leadership and Senior Executives. These reporting and analysis responsibilities are a mix of recurring (weekly, monthly, quarterly) and ad-hoc activities, depending on business needs and priorities. The position will require the Manager to establish cross-functional partnerships across all facets of the organization (both Field and Corporate). The base salary range for this role is $93,000 - $140,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Essential Functions: Design and conduct financial and operational analyses to understand drivers of performance and identify root causes of changes in performance trends: Examples include store sales analysis (by various store segmentations), profitability drivers, analysis of operational metrics, impact from strategic initiatives, etc. Proactively identify opportunities and execute analysis to develop tangible and fact-based recommendations to improve performance. Partner with key stakeholders to build and continuously improve business intelligence processes, tools, dashboards, metrics, and insights to provide the business with access to actionable data. Support operational and technical responsibilities that include data preparation, data warehousing, data flow, reporting integrity and accuracy, predictive analytics, data exploration, and socialization. Manage projects from end to end, including work plan creation, coordination with other functions in the organization, and support materials development and verbal communication/presentation of findings and recommendations. Become a subject matter expert on store hours and lead the analysis, strategy, and execution support for optimizing store operating hours across the chain. Analyze sales trends, labor costs, and customer behavior to identify opportunities for profit-optimized schedules across stores. Lead cross-functional review cycles with field leadership, payroll, and internal teams to propose and implement operating hour changes aligned to store performance, risk profiles, and market potential. Create and present executive-level analyses and strategy decks, distilling complex data into clear, actionable recommendations for senior leadership and field decision-makers. Build and maintain advanced reporting tools (e.g., Power BI dashboards, store scorecards) to measure the impact of store hour changes on comp sales, payroll usage, customer experience, and other operational metrics. Ensure data integrity and visibility across platforms, coordinating with Marketing and Operations to maintain accurate hours in internal systems and public listings (e.g., store locator, Google). Become a subject matter expert on Ross' customer insight capabilities and drive development, and execution, of daily, weekly, and monthly customer insights processes and analyses. Become an expert on using and maintaining the various customer insights tools (particularly our receipt survey, which gathers customer feedback on their shopping experience). Own/maintain vendor relationships. Perform analyses to identify key operational areas that drive customer satisfaction. Develop recommendations for strategic payroll investments based on these insights. Develop processes to support adoption of customer feedback tools across field leadership and stores. Maintain recurring updates (e.g., monthly district/store alignment updates, new store additions) and work with 3rd party survey vendor to revise survey questions, as needed Design and complete other customer insights-focused ad hoc analyses as requested by Store Leadership and Senior Executives

Competencies: Communicates Effectively, Ensures Accountability & Execution, Organizational Agility, Manages Conflict, Collaboration, Business Acumen, Leading by Example, Plans, Aligns & Prioritizes

Qualifications and Special Skills Required: Bachelor's degree required preferably in an analytical field such as Finance, Economics, Accounting, or a related discipline. 5+ years of leadership and project management experience, preferably in a retailer, analytical or consulting setting. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group - including Senior Executives, managers, and subject matter experts within and outside the department - and the ability to explain analytical methodology and results to non-technical audiences. Must be able to clearly communicate results and implications of analysis in both verbal and written (PowerPoint) forms. Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to "connect the dots" - e.g., understand how pieces of data interact with each other or how one finding should inform the result of another analysis. Proficiency with statistical tools (e.g., SQL, R, Python), data visualization tools (e.g., Tableau, Power BI, Excel), and other statistical & reporting packages. Passionately analytical and innately curious creative thinker. Must have the drive and self-motivation necessary to be part of managing in a fast-paced, changing retail environment. Proven ability to develop and apply analytic solutions to solve business problems. Experience developing short- and long-term visions for solutions that have a significant business impact. Unquestionable personal and professional character and integrity - must be trustworthy with confidential information

Physical Requirements/ADA: The ability to work in an office environment, primarily on a computer. Sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including in-person team interaction, meetings and collaboration, mentoring, coaching, and feedback. However, this role can perform duties effectively using a combination of in-office and remote work.