JobsUSAMako Product Specialist Manager - Great Lakes, IL
Company : Stryker
Location : Chicago, IL, 60602
Posted Date : 15 September 2025
Job Details
Work Flexibility: Field-based
Job Summary:
Provides clinical and technical support to all end users and provides on-site guidance and assistance during surgical procedures in a defined area. Leads continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory. Provides training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with Account Executives and other cross functional teams in communicating the clinical benefits of the company's products. Manages and develops Mako Product Specialist team members within multiple locations.
- Mentoring and developing the clinical, sales and marketing skills of new hires in the field
- Works with the Clinical Launch Product Specialists, partnering with the Robotic Field Marketing Manager and the Field Service Organization to ensure the highest level of customer satisfaction
- Partners with Mako Product Specialist as the "clinical expert" during initial cases to ensure optimal OR flow and quality program adherence
- Actively participates in the interviewing process of new hires for the Mako Product Specialist role
- Works with the Robotic Field Marketing Manager in developing a plans tailored to targeted market, including multiple locations
- Provides surgeons and operating room staff with training and support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision
- In conjunction with other teams, trains physicians and hospital personnel, including Operating Room staff, radiology and central sterile processing on the use of the Mako System, accessories, disposables and implants
- Provides daily communications with customers to ensure resolution and proper follow-up on FDA complaints and / or service reports, leading to higher customer satisfaction and clinical value
- Work with senior hospital staff, customer marketing and key surgeons in the development and execution of a plan to effectively increase implant/procedural volume at customer sites.
- Signs off on new MPS solo cases.
- Provide case coverage at other accounts as needed.
- High School diploma. Prefer Bachelor's Degree in business or a related technical field of study.
- Prefer 7+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry); with minimum 2 years in a management or equivalent role
- Minimum of 2 year as a successful Mako Product Specialist (MPS) or Senior Mako Product Specialist or equivalent experience
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
- Demonstrated knowledge of customer service principles and processes
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
- Demonstrated problem solving and interpersonal communication skills
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Recently Posted Jobs
Travel Nurse RN - ICU - Intensive Care Unit - $1,832 per week
Zack Group
Austin, TX
Experienced CDL A Truck Driver - Competitive Annual Salary
Hogan Transportation
Baltimore, MD
Manager, Field Marketing - Company Ops
Denny's
Spartanburg, SC
Volunteer Cheerleader Coach
i9 Sports
Conroe, TX
Speech Clinical Fellowship Year Intern, Pediatrics
Kaiser Permanente
Tracy, CA
Certified Medical Assistant East Float
CommonSpirit Health
Houston, TX
Activity Security Representative II
Amentum
El Segundo, CA
Travel Nurse - Registered Nurse - Medical Surgical - $2054.99 / Week
Atlas MedStaff
Redding, CA
Registered Nurse Stepdown/Tele-$10K Sign on-FT Nights-BHCS-15857
Broward Health
Coral Springs, FL
Travel Multi-modality Technologist - $2,800 per week
Pride Health
Oak Creek, WI
Psychiatric Nurse Practitioner- Nebraska
SonderMind
Kearney, NE
Prospect Baggage Acceptance Handler - PHX UA (PT)
Unifi
Phoenix, AZ
Loss Prevention Officer
Kohl's
Nicholasville, KY
Family Nurse Practitioner / Physician Assistant at Huntsville Hospital Urgent Care
Urgent Team
Athens, AL
Bilingual Retail Associate - Spanish
Sherwin-Williams
Evesham Twp, NJ
Other Jobs You May Like
Senior FOIA Disclosure Product Manager
Company : CGS Federal (Contact Government Services)
Location : Chicago, IL
Top searches
Employment opportunities at Stryker
- Stryker jobs near me Chicago, IL
- Stryker jobs hiring near me Chicago, IL
- Stryker jobs near Chicago, IL
- Stryker jobs hiring near me
- Stryker openings near me
- Stryker jobs near me in Chicago, IL
- Stryker jobs hiring in Chicago, IL
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately
Trending Searches in Chicago, IL
- Full time jobs near me Chicago, IL
- Local job openings
- Places hiring near me
- Job vacancies near me
- Product specialist jobs near me Chicago, IL
- Product specialist jobs hiring near me Chicago, IL
- Product specialist jobs hiring near Chicago, IL
- Product specialist jobs near Chicago, IL
- Product specialist jobs near me in Chicago, IL
- Product specialist jobs in Chicago, IL
Popular Searches for Product Specialist