Major Incident Manager

Job Opportunity

Welcome to the Empire! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

On the technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our product technology team is comprised of the brightest minds in tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!

This is a hybrid position for either our Jersey City, NJ, or Las Vegas, NV offices.

What You Will Do:

• Identify and manage incident causes for IT services
• Root cause analysis to identify, rectify, and prevent issues within our applications and platforms
• Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents
• Manage the life cycle of problems and incidents that occur within the IT organization
• Work in a proactive manner identifying and preventing problems and incidents before they occur
• Heavy data analysis to not just identify trends in data, but figure out which data should be captured and acted upon proactively to solve and prevent incidents
• Problem-solve and accelerate problem-solving issues across the organization
• Understand and identify underlying causes of incidents and identifying the best method for root cause elimination
• Document identified best practices and processes for the organization and future needs
• Lead discussions and teams to identify and rectify active and prevent future incidents
• Work independently and with various stakeholders within the organization to identify and strengthen the organization
• Mentor and support members of the incident response team
• Drive completion of incident response scenarios to not just resolve, but better the organization through improved practices

What You Will Need:

• 5+ years of developing successful incident response practices across enterprise-level organizations
• Successful problem management process implementation for IT organizations
• Strong problem management experience with identifying, managing, and remediating incidents
• Experience in sports betting or as a sports fan is very beneficial
• Experience in cloud-based applications and organizations is very beneficial
• You focus on delivering results and meeting data-driven goals
• You enjoy collaborating and solving problems with others, keeping solutions as simple as possible
• You are comfortable soliciting and providing direct constructive feedback.
• You are highly motivated wanting to work with the best and be the best
• You inspire teams to build best-in-class b2c products
• Proactive mindset to problem solves and prevent future incidents
• Strong documentation skills