Logistic Services Representative

• Process and manage customer orders from entry through delivery, ensuring accuracy and timeliness across systems and documentation.
• Coordinate with carriers, warehouses, and internal teams to support shipment scheduling, tracking, and issue resolution.
• Maintain accurate logistics records and update systems with shipment and order status to ensure visibility and compliance.
• Respond to routine inquiries from internal and external stakeholders regarding order status, delivery timelines, and documentation.
• Identify and escalate service disruptions or order discrepancies to senior team members for resolution.
• Support continuous improvement efforts by identifying process inefficiencies and suggesting enhancements.
• Keep current on all portfolio products and related updates, including offerings, shipping procedures, and promotions, to ensure accurate and informed customer support.
• Maintain regular and punctual attendance to ensure consistent service and team reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• Microsoft Office Suite
• ERP Systems (or WMS systems)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.