LOBBY SUPERVISOR

Rapport Ambassador

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Job responsibilities include supporting the Lobby Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience. Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging. Transform arrivals into unforgettable experiences by extending personalized club amenities, tailoring each interaction to reflect the unique preferences of our esteemed members. Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their destination, leaving lasting impressions at every turn. Comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations. Uphold the highest standards of access management, orchestrating the badge process with attention to detail, in alignment with our reputation. Provide essential technical support, serving as the first line of assistance for lobby technology needs, empowering our team to excel in their roles. Supporting Manager with weekly schedule and managing daily tasks to ensure proper coverage in all desks. Responsible for supporting team members with day-to-day inquiries. Responsible for training new hires on check-in process. Responsible for being knowledgeable with prism. Responsible for monitoring rest breaks and lunch breaks. Responsible for supporting Lobby Manager with Timesheets. Supporting Lobby Manager with keeping the team up to standards. Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communication. Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security. Adapt to the business demands and support morning and evening schedules. Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence. This is a standing position.

Qualifications include: a genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role. The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. Excellent listening and oral communication skills. Basic computer skills and knowledge of office technology/equipment. Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. Meeting and event planning experience preferred. Discreet, ethical, and committed to maintaining a high degree of confidentiality. A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain. Two to three years' experience in a client service/front of the house position within a hospitality or corporate environment.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site/state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here for paid time off benefits information.