LensCrafters - Licensed Optician - Medford, MA

LensCrafters - Licensed Optician - Medford, MA

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

Major Duties & Responsibilities

Welcome all customers, set expectations with customers

Custom fit glasses & precisely place prescription in lenses

Acts as a leader in optical acumen

Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs

Assists team with complex product needs & prescriptions

Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools

Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven

Ability to multi-task, prioritize & manage time with competing priorities

Strive to achieve exceptional results on Brand KPIs & competencies

Take pride in store appearance, help to keep store clean, attractive & organized

Inform management of safety opportunities; demonstrates safe work practices

Resourceful, self-motivated with a desire for continual learning, improvement & results

Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

High School graduate or equivalent

State Licensure

Optical dispensing experience

Strong customer service skills: communicator, listener & team builder

Knowledge of current store merchandise

Strong basic math skills

Awareness of current fashion trends

Selling skills ability to use & carry an iPAD/tablet

Familiarity with POS, computers & calculators

Embrace new technology & change

Preferred Qualifications

Previous customer service & retail experience