Lead Ticket Seller

Lead Ticket Seller

A leader in privately managed public assembly facilities has an excellent and immediate opening for a full-time Lead Ticket Seller for the Fresno Convention & Entertainment Center.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role: Under the direction of the Box Office Manager, the Lead Ticket Seller's primary responsibilities include the following functions:

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes changes accurately.
• Maintains accurate count when selling hard tickets or accesses computers for count of computer printed tickets.
• Maintains accurate record of daily balance of monies received and tickets sold.
• Handles Will-Call window according to procedures.
• Demonstrates excellent customer service skills, responds promptly to customer needs, and responds to requests for service and assistance.
• Support ticket sellers and can work independently and handle most box office questions without assistance.
• Assist in training new employees.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.
• Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or General Education Degree (GED)
• Box office experience in a similar environment strongly preferred

Skills and Abilities:

• Excellent communication and customer service skills
• Demonstrated knowledge of ticket selling/box office operation
• Ability to count money and make change accurately
• Work independently, exercise judgement and initiative.
• Remain flexible and adjust to situations as they occur.

Working Conditions:

Location: On Site - Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to count tickets, and count currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.